Your Mission
As a System Support Specialist, you’ll play a vital role in ensuring our accounting platform (EONE) works smoothly for local teams across the globe. You’ll work side-by-side with process referents and client countries, guaranteeing quality, training and system reliability.
Provide first-line support to EONE users via a ticketing systemAnalyse issues and escalate complex ones to the Level 2 support teamEnsure data integrity within EONE and alert users about critical updatesAnimate and engage the user community with relevant informationSupport countries in the monthly closing and daily operationsDeliver regular training to keep local teams updated on EONE functionalitiesIdentify risks or anomalies and alert the central EONE teamCoordinate action plans with referents to improve accounting quality and satisfactionCollaborate on transversa...