About the Role
<p class="MsoNoSpacing"><b>Role: CNNon Employee- Helpdesk Associate</b></p> <p class="MsoNoSpacing"><b>Location: Halifax, NS (Remote)</b></p> <p class="MsoNoSpacing"><b>Type: Contract </b></p> <p class="MsoNoSpacing"><b>Description:</b></p> <p class="MsoNoSpacing"><b>Day to Day job Duties: (what this person will do on a daily/weekly basis)</b></p> <ul> <li class="MsoNoSpacing">Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.</li> <li class="MsoNoSpacing">Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.</li> <li class="MsoNoSpacing">Answers the help desk line and responds to users' requests regarding com...
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