CNC Systems Support Engineer

CNC Systems Support Engineer or Integrated Support Engineer (CNC & IT)

Location: Reynosa / Mexicali 

Shift: Day shift (with future expansion to dual shifts)

Reports to: Maintenance Department (with indirect/dotted lines to IT for collaboration)

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Key Responsibilities

• Act as first-line support for CNC machinery issues, diagnosing and resolving faults.

• Coordinate preventive maintenance and calibrations to ensure optimal performance.

• Lead and support continuous improvement projects focused on uptime and efficiency.

• Collaborate with IT to perform system integration, backup/restore, data logging, and remote diagnostics.

• Coordinate with vendors for technical support, upgrades, escalations and resource optimization.

• Work with operations to make internal setting adjustments and to resolve technical issues or escalate to higher Tier.

• Document interventions, upgrades, and per...