About the Role
Cluster Reservations Agent
Choice Hotel Group are currently seeking a highly organised and customer-focused Cluster Reservations Agent to join our Galway-based team, supporting multiple properties within the group.
The Role
As a Cluster Reservations Agent, you will manage reservations ensuring exceptional service standards and maximising revenue opportunities. You will be the first point of contact for guests making bookings and enquiries, delivering a seamless and professional experience.
Key Responsibilities
- Handle all telephone, email, and online reservation enquiries in a timely and professional manner
- Process individual and group bookings accurately across multiple properties
- Upsell rooms, packages, and hotel services to maximise revenue
- Maintain up-to-date knowledge of room availability, rates, promotions, and policies
- Lia...
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