Cluster Group Reservations Agent

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. 

We are seeking a Group Reservations Agent (Cluster) to support AC Hotel Marriott Southbank and Melbourne Marriott Docklands Hotels in a Full Time role. 

What you will do 

Reporting directly to the Reservations Manager, we are looking for an experienced and dynamic Reservations Agent. Responsibilities include but are not limited to: 

• Handling and processing reservations and inquiries from all booking channels

• Pre-arrival check to ensure guest history is linked and relevant booking information is updated. 

• Action room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodation...