Full-time

Cloud Technical Support Engineer

Posted by Confidential • Kuala Lumpur, Kuala Lumpur, Malaysia

📍 Kuala Lumpur, Kuala Lumpur 🕒 March 03, 2026

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About the Role

Responsibilities Responsible for provide HUAWEI CLOUD Computing technical support. 
Provide technical and solution support to customers and partner through tickets, telephone, email, meeting. 
Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates. 
Interface with engineering partner/on-site engineer to fulfill customer function and performance request. 
Develop service FAQs and cases periodically based on service requirements, and share with others. 
Qualifications  Degree in Computer Science, Information Technology or equivalent. 
Required skills: Linux, basic cloud and networking. Knowledge of security, big data, AI, database, docker and coding experience would have added advantage. 
Added Advantages for HCIP/HCIE or other related cloud certifications. 
Good communication and customer service skills and the ability to wo...
                

Job Details

Location Kuala Lumpur, Kuala Lumpur
Job Type Full-time
Category IT & Technology
Posted March 03, 2026
Deadline April 12, 2026

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