Cloud Support Engineer

Overview

This is a remote position for Philippine-based applicants. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday, with the possibility of covering UK and US shifts as required. Public holidays may also be on-call, as required.

Responsibilities

• Provide first and second-level IT support via phone, email, and remote tools
• Troubleshoot and resolve technical issues, escalating complex cases when required
• Monitor and support cloud infrastructure, backups, and system performance
• Assist with basic network configurations (VPNs, VLANs, routing)
• Support telephony systems and IT equipment deployments
• Perform system updates, patching, and basic security monitoring
• Maintain clear documentation and contribute to process improvements
• Work alongside senior engineers on projects and ongoing learning initiatives

Requirements

• 1–3 years’ experience in an MSP or IT su...