Cloud Support Engineer

Role Overview

The Managed Cloud & Endpoint Operations Engineer is responsible for delivering proactive and reactive managed services across cloud, on-premise, and endpoint environments. The role ensures the availability, security, performance, and cost efficiency of infrastructure and end-user computing platforms, with primary ownership of endpoint management, compliance, and patch deployment using Microsoft Intune Unified Endpoint Management (UEM).

This position operates within a managed services model and works closely with cloud, security, network, and DevOps teams to maintain operational excellence and customer satisfaction.

Key ResponsibilitiesProactive Managed Services

• Provide 8x5 cloud and endpoint infrastructure monitoring and alerting, covering:
• Compute resources (vCPU, memory, disk, network)
• Operating systems (Windows and Linux)
• Databases (SQL, MySQL, MongoDB, and similar platforms)
• Endpoint security even...