Cloud Support Engineer

Core Responsibilities
1. Technical Support & Troubleshooting
Diagnose and resolve issues across AWS services, including:
Compute: EC2, Auto Scaling, Elastic Beanstalk, Lambda
Storage: S3, EBS, EFS
Networking: VPC, Route 53, Elastic Load Balancer (ELB), CloudFront
Databases: RDS, DynamoDB, Aurora
Additional responsibilities include:
Investigating performance issues, service outages, and configuration errors
Analyzing logs, metrics, and error messages to identify root causes
2. Incident Management
Respond to customer-reported incidents based on severity levels (P1–P4)
Provide real-time support during production outages
Escalate complex issues to AWS service teams when required
Communicate effectively with customers regarding status, impact, and workarounds
3. Architecture & Best Practices Guidance
Advise customers on:
High availability and fault-tolerant architectures
Scalability and performance optimization
Cost optimization strat...