About the Role
Job Summary
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position works directly with our Infrastructure Operations, Product Management and Product Marketing teams to ensure we remain focused on the customer experience and continuously increase satisfaction, retention, and feedback. Ability to work a flexible schedule including nights, weekends, and holidays in a 24/7/365 environment is required.
This position is located in Reston, VA and is included in OVHcloud US hybrid work policy.
This is a 2nd shift position. This role will be working the 2nd shift and includes one weekend shift. The hours are from 2:00pm-10:00pm EST.
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OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position works directly with our Infrastructure Operations, Product Management and Product Marketing teams to ensure we remain focused on the customer experience and continuously increase satisfaction, retention, and feedback. Ability to work a flexible schedule including nights, weekends, and holidays in a 24/7/365 environment is required.
This position is located in Reston, VA and is included in OVHcloud US hybrid work policy.
This is a 2nd shift position. This role will be working the 2nd shift and includes one weekend shift. The hours are from 2:00pm-10:00pm EST.
...
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