Cloud Specialist

Client Technical Support & Troubleshooting

• Serve as the primary technical point of contact for client-reported incidents related to cloud infrastructure and services.


• Diagnose, troubleshoot, and resolve complex issues across virtual machines, networking, storage, and application services.


• Perform root cause analysis (RCA) for critical incidents and implement preventative measures to avoid recurrence.


• Provide timely and professional communication to clients throughout the issue resolution lifecycle.

Azure Environment Management

• Deploy, configure, and manage core Azure infrastructure components, including Virtual Machines, Azure Storage, and Virtual Networks (VNet peering, subnets, NSGs).


• Support Azure native services, such as Azure Active Directory (Azure AD) for identity and access management, Azure Monitor for performance tracking, and Azure B...