Cloud Specialist

Client Technical Support & Troubleshooting
Serve as the primary technical point of contact for client-reported incidents related to cloud infrastructure and services.
Diagnose, troubleshoot, and resolve complex issues across virtual machines, networking, storage, and application services.
Perform root cause analysis (RCA) for critical incidents and implement preventative measures to avoid recurrence.
Provide timely and professional communication to clients throughout the issue resolution lifecycle.
Azure Environment Management
Deploy, configure, and manage core Azure infrastructure components, including Virtual Machines, Azure Storage, and Virtual Networks (VNet peering, subnets, NSGs).
Support Azure native services, such as Azure Active Directory (Azure AD) for identity and access management, Azure Monitor for performance tracking, and Azure Backup/Site Recovery for business continuity.
Assist clients with cost management and resource optimization by identifyin...