Cloud Network Manager IV

Job Summary:  

We are seeking a skilled and experienced VDI Administrator with a strong background in Microsoft Azure technologies. This role is crucial for maintaining the health and performance of our virtual desktop infrastructure, which is built on Azure Virtual Desktop (AVD) and Azure VMware Solution (AVS) . The ideal candidate will be a subject matter expert, capable of handling escalated support requests from our Global Service Desk and executing project-based work to improve and expand our VDI environment. This is a hybrid position , requiring a mix of in-office and remote work. The successful candidate will have the autonomy to manage their work and contribute to a global team.

Key Responsibilities:

• Tier 3 Escalation Support: Act as the primary point of escalation for VDI-related issues from the Global Service Desk. Diagnose and resolve complex problems related to virtual desktops, application deliver...