Full-time
Cloud Infrastructure and Engineering Leader, Customer Success Services (CSS) – Japan
Posted by Oracle • Japan, Japan, Japan
About the Role
**Job Description**
We are seeking an experienced, dynamic technology leader to head our CSS Cloud Infrastructure and Engineering Delivery team in Japan. You will lead a team of technical subject matter experts, engineers, and architects who support customers in deploying and managing Oracle Cloud technology solutions and services. As the core link between Sales/Pre-Sales and Delivery, you will ensure customers realize maximum value through exceptional service delivery, proactive guidance, and technology leadership.
You will be measured on
+ Customer satisfaction, retention, and growth
+ New technology delivery readiness and practice maturity
+ Team capability development and utilization
+ Cross-line-of-business (XLOB) collaboration with Product Management, Cloud Support, Operations, and Global teams
**Responsibilities**
Key responsibilit...
We are seeking an experienced, dynamic technology leader to head our CSS Cloud Infrastructure and Engineering Delivery team in Japan. You will lead a team of technical subject matter experts, engineers, and architects who support customers in deploying and managing Oracle Cloud technology solutions and services. As the core link between Sales/Pre-Sales and Delivery, you will ensure customers realize maximum value through exceptional service delivery, proactive guidance, and technology leadership.
You will be measured on
+ Customer satisfaction, retention, and growth
+ New technology delivery readiness and practice maturity
+ Team capability development and utilization
+ Cross-line-of-business (XLOB) collaboration with Product Management, Cloud Support, Operations, and Global teams
**Responsibilities**
Key responsibilit...
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