About the Role
Why This Role Matters
To provide deep technical investigation, advanced troubleshooting, and resolution of complex incidents within our multi-cloud environment. This role acts as the primary escalation point for L1 and is critical for maintaining the Huawei and AWS cloud platform's resilience through a 24x7 on-call rotation.
How You'll Make a Difference
Advanced Incident Management
- Act as the primary technical responder for escalated incidents from L1.
- Perform deep-dive root cause analysis for Huawei and AWS cloud services, network, and platform performance issues.
- To escalate to application team for application database related issue.
Critical Component Support
Troubleshoot and resolve issues with critical components: VISA VCX on AWS, HSM as a Service, and the core card processing platform on Huawei Cloud.
On-Call Duty
Participate in a 24x7 on-call rotation for P1/P2 critical incidents. Lead the t...
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