Cloud Engineer

Why This Role Matters
To provide deep technical investigation, advanced troubleshooting, and resolution of complex incidents within our multi-cloud environment. This role acts as the primary escalation point for L1 and is critical for maintaining the Huawei and AWS cloud platform's resilience through a 24x7 on-call rotation.
How You'll Make a Difference
Advanced Incident Management
Act as the primary technical responder for escalated incidents from L1.
Perform deep-dive root cause analysis for Huawei and AWS cloud services, network, and platform performance issues.
To escalate to application team for application database related issue.
Critical Component Support
Troubleshoot and resolve issues with critical components: VISA VCX on AWS, HSM as a Service, and the core card processing platform on Huawei Cloud.
On-Call Duty
Participate in a 24x7 on-call rotation for P1/P2 critical incidents. Lead the technical bridge during major incidents until resolutio...