About the Role
Job Overview
We are looking for a Cloud Engineer with experience in Technical Support, System Administration, and Cloud Operations. The ideal candidate should have hands-on experience with AWS and Microsoft Azure, strong troubleshooting skills, basic automation knowledge, and excellent communication abilities.
Key Responsibilities
- Monitor cloud infrastructure, alerts, dashboards, and ticketing systems to identify and resolve incidents.
- Provide L1 support for AWS and Azure environments, including incident triage, troubleshooting, escalation, and resolution.
- Perform system administration tasks such as user management, access control, patching, backups, and server health monitoring.
- Coordinate incidents with Infrastructure and Development teams while ensuring SLA compliance.
- Support cloud deployments, maintenance activities, and operational changes.
- Develop and maint...
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