About the Role
We are seeking a skilled and proactive Cloud Engineer (L1/L2) to provide operational support for Windows server environments hosted both on-premises and in AWS. The ideal candidate will have hands-on experience managing Wintel infrastructure, performing patching and compliance tasks, and supporting cloud services such as EC2, IAM, and S3.
This is a technical operations role that requires strong troubleshooting skills, a solid understanding of Windows Server ecosystems, and familiarity with cloud platforms-particularly AWS.
- Provide Level 2 support for Windows Server 2012/2016/2019/2022 in hybrid environments (on-prem and AWS).
- Manage core infrastructure services: Active Directory (AD), DNS, DHCP, GPO, WSUS , and Windows clustering .
- Troubleshoot system issues and resolve incidents and service requests via ITSM tools (e.g.,
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