Cloud & Endpoint Support Engineer (Tier 2)

Working Schedule: Monday – Friday, Eastern Standard Time

Work Arrangement: Fully Remote

Salary Range: $1,600 – $2,200 USD/month

Employer: An IT Managed Service Provider located in Mount Pleasant, South Carolina.

Role Overview

The Cloud & Endpoint Support Engineer (Tier 2) is responsible for day‑to‑day endpoint operations and Microsoft 365 support across multiple client environments. This is a hands‑on role focused on consistent execution, endpoint hygiene, patching, troubleshooting, and clear documentation.

Key Responsibilities

• Administer Microsoft 365 and core Azure/Entra ID services (user/mailbox management, Conditional Access changes, retention and mailbox policies).
• Configure and manage Intune, Autopilot, Group Policy, application deployments, and configuration baselines.
• Execute scheduled Windows and third‑party patching, including reporting and remediation. ...