About the Role
A leading global food company is seeking a Customer Service Manager responsible for supervising a team of agents and ensuring quality service across various channels. The ideal candidate should have strong communication skills, a detail-oriented mindset, and experience in customer service management. Responsibilities include overseeing team performance, providing support to frontline associates, and coaching agents to exceed performance metrics. This role offers an exciting opportunity to lead in a dynamic environment with a focus on customer satisfaction.
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