Full-time
Cloud and Operation Database Management Senior Expert (Toronto)
Posted by SAP • toronto, on, Canada
About the Role
Information Technology – Cloud & Operation Database Management Senior Expert
Location: Toronto, ON, Canada (M5K 1B7) Employment Type: Regular Full Time | Career Status: Professional | Expected Travel: 0–10% Responsibilities
Ensure high‑quality day‑to‑day service delivery by defining, tracking, and meeting ambitious KPIs and SLAs. Provide advanced technical expertise in database technologies—particularly HANA—while supporting HANA, ASE, and MSSQL environments. Handle major incidents, troubleshoot service failures, manage downtime scenarios, and work on customer landscapes to bring performance stability. Collaborate across teams to streamline processes, enhance automation, and deliver proactive operational services, including effective alert‑reduction programs. Directly impact system reliability through proactive monitoring, incident management, and comprehensive root‑cause analysis. Manage and prevent escalations by taking proactive steps; drive initiatives that boost ...
Location: Toronto, ON, Canada (M5K 1B7) Employment Type: Regular Full Time | Career Status: Professional | Expected Travel: 0–10% Responsibilities
Ensure high‑quality day‑to‑day service delivery by defining, tracking, and meeting ambitious KPIs and SLAs. Provide advanced technical expertise in database technologies—particularly HANA—while supporting HANA, ASE, and MSSQL environments. Handle major incidents, troubleshoot service failures, manage downtime scenarios, and work on customer landscapes to bring performance stability. Collaborate across teams to streamline processes, enhance automation, and deliver proactive operational services, including effective alert‑reduction programs. Directly impact system reliability through proactive monitoring, incident management, and comprehensive root‑cause analysis. Manage and prevent escalations by taking proactive steps; drive initiatives that boost ...
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