Client Support Representative

SWIVEL is seeking a talented individual to provide internal and external customer service support to include relationship management, daily interaction with the financial institutions, handling complex questions or problems and managing support lines. The Representative is responsible for verifying and updating Auto Pilot product information.

Why You'll Love This Role

This role is a great opportunity to utilize your customer service knowledge with a NO collection approach when speaking to the customers. You will be able to interact with customers by assisting them with their payments. Your customer service skills will directly contribute toward SWIVEL’s Mission to provide excellent customer service.

Essential Duties Include The Following

• Provides support to the Financial Institutions by working escalated or time sensitive issues in a professional and timely manner and assisting with questions regarding reports.
• Handles support L...