Client Support Analyst

Description
The Role
The Client Support Center is part of the Delivery group within the Willis Towers Watson Data, Surveys and Technology business, providing operations and client delivery support across different products and practices: Global Data Services, HR Service Delivery, HR Technology and Organizational Surveys & Insights. The Global Support Team is organized into four groups that enable us to leverage staff capacity and skills across multiple practices and offerings: Client Support Center, Application Support, Technical Support and Technical Operations.

Performance Objectives
Excellence

• Provide technical and general application function/feature support for clients – from e-mail, phone and customer portal inquiries.
• Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements
• Comprehension of the configuration of the application suites
• Assists in ...