Client Support Analyst

The Requirement

• Experience with a technology support/help desk support including general understanding of IT and enterprise software application a plus
• Bachelor's degree in Computer Science, Management Information Systems or related area
• Experience in troubleshooting applications, networking, hardware and implementation is preferred
• Experience in understanding and documenting technical solutions
• Strong written and verbal communication skills; Ability to ask the right questions and seek help where appropriate
• Strong client service orientation
• Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
• Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Familiarity with standard web front-end technologies (H...