About the Role
The Client Support Analyst acts as the initial point of contact for clients seeking assistanceand oversees the initial triage, troubleshooting, escalation, and resolution of customer issues.
This role involves engaging withclients to address inquiries regarding products and implemented solutions, as well as troubleshooting and resolving issues while upholding high standards of customer service. Candidates must possessstrong communication skills, and a curious solution-oriented mindset, ensuring that clients feel valued and respected.
Moreover, Client Support Analysts are expected to be familiar with Linux systems, the basics of SQL, and Python or Perl scripting.
In addition to basic technical expertise, maintaining strong relationships with clientsis crucial for fostering client loyalty and promoting productadoption. Successful candidates must demonstrate excellent time management, relationship-building, and organizational skills.
Work Schedule: 9pm-6am HKT, Monday - Friday...
This role involves engaging withclients to address inquiries regarding products and implemented solutions, as well as troubleshooting and resolving issues while upholding high standards of customer service. Candidates must possessstrong communication skills, and a curious solution-oriented mindset, ensuring that clients feel valued and respected.
Moreover, Client Support Analysts are expected to be familiar with Linux systems, the basics of SQL, and Python or Perl scripting.
In addition to basic technical expertise, maintaining strong relationships with clientsis crucial for fostering client loyalty and promoting productadoption. Successful candidates must demonstrate excellent time management, relationship-building, and organizational skills.
Work Schedule: 9pm-6am HKT, Monday - Friday...
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