Client Support Advisor At Rbc Toronto

Elevate your customer service experience as a Client Support Advisor with RBC. Deliver outstanding service by resolving inquiries and guiding clients on Cash Management products and services.

In this role, you'll act as first and second level support for client issues regarding RBC Cash Management. Your expertise in communication and problem-solving will help you analyze and resolve complex inquiries. Join a platform that values growth opportunities and member cooperation in one of Canada’s top employers.

Key Responsibilities

• Provide 1st level support for Cash Management applications
• Act as 2nd level support for Royal Direct payment issues
• Escalate complex inquiries to appropriate teams
• Document activities for accurate client history
• Promote a positive team setting and support teammates

Requirements

• Bilingual in French and English
• Customer service experience in banking or call cen...