Client Success Manager

Clipt is a remote-first staffing agency that helps creators, agencies, and media companies scale video production by embedding vetted video editors from the Philippines directly into their teams.

We are hiring a Client Success Manager (CSM) to handle the day-to-day health of client accounts. You’ll work closely with the Head of Operations and the core team to make sure clients are supported, editors are aligned, and issues are handled early before they escape.

This is not a call‑center support role and not a sales role. It’s an operations-focused role that requires good judgment, clear communication, and follow-through.

What you’ll be doing

Client onboarding and early account support

• Run structured onboarding for new clients after sales handoff (email and call)
• Align on goals, scope, workflows, timelines, and communication expectations
• Ensure editors and clients are aligned...