About the Role
The Client Success Manager (CSM) is a critical, client-facing role responsible for the care of a named portfolio of accounts in the Central European region. Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion through value articulation. A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes.Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships. Observe and track trends across portfolio to develop best practices Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesfor...
Primary Duties of the Role:
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