Client Success Management Manager - BPO

We are looking for a results-driven Manager – Client Success Management to lead strategic client relationships and drive business growth. This role is critical in ensuring client satisfaction, maximizing account value, and aligning cross-functional teams to deliver outstanding service and measurable results.

Key Responsibilities

• Build and maintain strong, long-term relationships with assigned clients to maximize business value.
• Act as the primary point of contact for key accounts, managing complex client needs and transactions.
• Collaborate closely with internal teams including Sales, Design, Creative, Marketing, Advertising, Logistics, and Operations to ensure seamless service delivery.
• Develop and execute strategic account plans to improve client performance and outcomes.
• Identify and pursue opportunities to grow existing accounts through upselling and cross-selling.