About the Role
As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines. Be part of our journey. Be part of our success! We're looking for a Dynamic and Dedicated Client Services Team Lead to work with our growing team in our beautiful office in Makati.
Responsibilities
Team Leadership & Performance Management
- Supervise, coach, and mentor a team of client service associates handling travel-related queries (bookings, reservations, itinerary changes, and support)
- Conduct regular performance reviews, feedback sessions, and team huddles to drive engagement and productivity
- Monitor KPIs such as quality scores and attendance; implement corrective actions as needed
- Manage daily staffing schedules and ensure adequate coverage to meet service levels
- Other duties as assi...
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