Client Services Representative

Join our Environmental team in Newcastle and play a key role in delivering outstanding client service across soil, water and air testing. This position combines client relationship management with hands-on coordination of sample receipt, registration and dispatch operations.

You will be the link between clients and the laboratory — ensuring expectations are managed, communication is proactive and services are delivered accurately and on time.

About the Role

As a Client Services Representative, you will:

• Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
• Register, check, label and process soil, water and air samples accurately and efficiently.
• Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
• Prepare and coordinate quotations as required.
• Liaise with laboratory teams to ensure KPIs a...