Client Services Officer

Purpose of the Position

To manage and maintain Customer Relationships by:

• Managing client certification and timely booking of audits in accordance with BSI KPI
• Timely Response to client inquiries in line with BSI Client Promise
• To promote BSI products and services to new and existing customers
• To position the BSI value proposition, how BSI products and services can enable organizations to improve by Making Excellence a Habit
• To deliver the ethos of Making Excellence a Habit through the provision of responsive and proactive client service, effectively handling and closing inbound contact from internal and external customers.

Key Responsibilities & Accountabilities

Key Account Management

• Manage Key Accounts from planning to certificate issuance
• Issue proposals to existing clients as and when required.
• Implement the Keep the Client Programme

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