Client Services Officer

• Are you Passionate about Crypto?

About Our Client

This role is with a professional organisation in the financial services sector. As a small-sized company, they pride themselves on delivering tailored solutions and maintaining strong relationships with their clients. Their Melbourne-based team is known for its collaborative and supportive work environment.

Job Description

• Provide high-quality client service by addressing inquiries and resolving issues promptly.
• Assist with administrative tasks, including maintaining accurate client records and documentation.
• Support the preparation of client reports and presentations as needed.
• Coordinate with internal teams to ensure seamless service delivery.
• Monitor and manage client communications through email and phone.
• Contribute to improving processes to enhance client satisfaction.
• Ensure compliance with company p...