CLIENT SERVICES MANAGER

Job Posting Overview The Client Service Manager (CSM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, up-selling, and invoicing. The CSM must also manage all related financial activities within CROSSMARK’s process while providing a high level of service to client representatives and co-workers and assisting the organization in achieving a service excellence culture. Responsibilities Essential Duties and Responsibilities: Responsible for developing national sales plans for our clients and retailers operating within the approved financial guidelines. Responsible for achieving annual client budgets. Responsible for establishing, maintaining sound client relationships. Responsible for facilitation and loading of all retail projects through Project Administrators in SalesTrak following established rules and guidelines....