Client Services Manager

Your new company
Hays are recruiting for a permanent Client Services Manager to lead and inspire a high-performing client services team. This pivotal role ensures exceptional service delivery across multiple channels, balancing immediate business needs with long-term capability development. You will combine strategic leadership, operational excellence, and stakeholder collaboration to drive outstanding client outcomes. This role is based in Manchester city centre.
Your new role
We are partnering with a leading UK business undergoing significant growth and transformation. As part of its expanding pensions and retirement portfolio, the organisation is seeking an exceptional SIPP Client Services Leader to elevate standards, strengthen operations, and build a centre of excellence within its Manchester hub.This is a newly created leadership role, positioned to have significant influence across operations, client experience, and the future evolution of the SIPP proposition.