Client Services Associate

Overview

Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing

Responsibilities

Roles and Responsibilities include, but is not limited to:

• Respond to email inquiries and requests through Customer Success Team Mailbox
• Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
• Accomplish Special Projects from Customer Success Managers
• Assign Qualtrics(detractor) cases to CSMs
• Draft Recognition emails and Thank you emails

Knowledge of…

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