Client Retention Manager

About the Role

We are seeking a highly motivated and results-driven Client Retention Manager to join our dynamic team. This pivotal in-house role will be responsible for managing our UK client desk from our vibrant Dubai office. As a Client Retention Manager, you will play a crucial part in maintaining and enhancing relationships with our high-value UK clients, operating within regulated, high-volume markets for a trusted global brand.

Key Responsibilities

• Proactively engage with existing UK clients to foster strong relationships and ensure high levels of satisfaction.
• Implement effective retention and re-activation strategies to minimize churn and maximize client lifetime value.
• Drive strong deposit volumes through expert client management and conversion techniques.
• Address client inquiries and resolve issues efficiently, upholding the brand's reputation for exceptional service.