Client Resolution & Retention Specialist

We’re looking for a confident, solutions-oriented professional who can step into high-stakes client situations and turn challenges into positive outcomes. This role sits at the intersection of customer experience, quality assurance, and revenue protection. You’ll work with clients who are at risk of canceling, identify what went wrong (if anything), and lead clear, outcome-focused conversations that restore trust, reset expectations, and drive the best possible resolution for both the client and the business.

This is a strategic role for someone who is calm under pressure, emotionally steady, commercially minded, and committed to improving systems—not just handling conversations.

Key Responsibilities

Client Resolution & Retention

• Lead structured resolution calls with clients experiencing dissatisfaction or considering cancellation
• Identify underlying concerns, goals, and expectation gaps through direct and ...