Client Relationship Manager

We are seeking a dedicated and results-driven Client Success Manager to join our team. The role will be in moomoo’s client success team located in Sydney office. In this role, you will be the primary point of contact for our clients, ensuring their satisfaction, driving the adoption of our products or services, and ensuring upsell targets are achieved. You will build strong relationships, collect and provide clients feedback, and collaborate with internal teams to deliver exceptional client experiences

Client Relationship Management & Retention:

• Act as the primary contact for assigned clients, building long-term relationships and ensuring regular communication.
• Proactively address client needs, concerns, and feedback to ensure high satisfaction and retention.
• Resolve client issues promptly, providing timely support and guidance.
• Conduct training sessions to help clients maximize the value of our products or ser...