Client Relationship Analyst at Citi

Elevate client satisfaction as a Client Relationship Analyst at Citi. This intermediate-level role requires supporting high-profile clients through effective problem resolution and ongoing service engagement.
As a Client Relationship Analyst, you will manage a diverse portfolio of elite clients, ensuring inquiries are addressed professionally and efficiently. You will provide guidance to your team, participate in process improvements, and maintain strong client communication. Your focus will be on building relationships, driving compliance, and achieving quality results across client interactions.
Key Responsibilities:
• Manage high-profile client inquiries and resolutions
• Coach team members and handle escalated issues
• Conduct regular client engagement and updates
• Support process improvement initiatives for user experience
• Ensure compliance and maintain control environment
Requirements:
• 2-5 years of customer service experience
• Fluency in French...