Client Relations Specialist

GENERAL FUNCTION

A front-line position that interacts, face-to-face or over the telephone, with clients to generate the required mix of volume and amount of bets and clients to attain individual and outlet targets. Also involved in responding to general inquiries regarding the business, as well as ensuring compliance to all gaming rules and regulations.

DUTIES AND RESPONSIBILITIES

Bet Placement

• Ensures accurate recording and documentation of all client information and requirements, and ensures confidentiality of the same
• Ensures accurate recording and documentation of all betting information
• Receives bet payments from clients and prints and issues Bet Tickets
• Records all relevant transactions accurately during their shifts

Product Endorsement

• Implements marketing programs and activities within respective outlets to ensure product and service awareness and usage
• Ensures timely and accurate ...