About the Role
Job Profile Overview:
The Area Lead/ Manager– Customer Success Assurance is responsible for generating revenue for spares, AMC’s and service PO’s, managing after-sales service operations within a defined geographical region, ensuring smooth support, maintenance services, and customer satisfaction for pharmaceutical and biopharmaceutical equipment. The role focuses on customer retention and coordination with the stakeholders.
Education: BE, B Tech. (Mech., Chem., Instru., Biotech)
Years of Experience: 5 to 6 Years
Work Location: North West / South East
Accountable &Responsible for:
- Manage the Customer Success / After-Sales Support department for pharma equipment.
- Generate revenue through AMC, spare parts, and service contract renewals.
- Ensure customer tickets are raised, acted upon, and closed...
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