Client Relations Associate

About the Role:

Restaurant owners in the US work rigorous 12-14-hour days to make sure that their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and use different products to operate their online ordering and marketing.

However, there's a downside to this. Restaurant owners must always operate at least 4 different CRMs/dashboards to make sure that everything is running smoothly. This adds more hours to an already busy schedule, and because a lot of restaurant owners are not technically savvy, they struggle with the technology and must hire someone to run it for them, which is an additional operating cost for them.

While software companies do promise support, it is modular – multiple people assigned to different query types – which makes it a hassle for the restaurant owner.

The customer support team at AIO will be working at night to...