About the Role
Position
Within the Omnichannel department, based in Rome, we are searching for a Client Relation Center Manager.
The selected candidate will define and lead the global Customer Service strategy, positioning it as a premium omnichannel touchpoint that drives customer loyalty, clienteling, and conversion, while acting as the global reference for local teams to ensure consistency, innovation, and continuous improvement across all markets.
Job responsibilities
1. Build the Strategy
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