Client Operations Partner

Busy clients don't go MIA because they don't want help - they disappear because managing help feels like more work.
The Client Operations Partner exists to eliminate that friction. Your job is to step into a client's day, identify the work they shouldn't be doing, and extract it quickly and confidently. Through live shadowing sessions, digital audits, and close collaboration with our in-office VA Bench, you turn messy routines into delegated systems — often within 48 hours of signup.
This is a hands-on, client-facing operator role for people who enjoy moving fast, leading conversations, and turning ambiguity into action.
Responsibilities
Lead live client shadowing sessions to extract work in real time
Identify high-pain, high-impact tasks without waiting for client direction
Convert messy workflows, brain dumps, and recordings into clean SOPs
Audit inboxes, calendars, and digital tools to uncover instant delegation wins
Deliver the first functional SOP within 48...