contract

Client Operations Manager - Japan

Posted by LRQA • Yokohama, Kanagawa Prefecture, Japan

📍 Yokohama, Kanagawa Prefecture 🕒 February 27, 2026

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About the Role

Role Purpose
 : The purpose of this role is to lead and develop Client Operations team in their execution of our business strategy, to ensure a positive customer journey, from planning to certification production through to invoice.

Proactively lead, develop and engage Client Operations team including appropriate succession planning, recruitment, performance management and learning and development opportunities, to ensure that team achieve or exceed business objectives.

Lead and influence the service delivery from planning to certification production through to invoice, ensuring strategic forward planning and resource availability, in line with or ahead of agreed business SLAs (this includes ensuring utilisation for FTE colleagues vs subcontractors is optimised and that travel time, assessor competencies/ activity codes, usage of subcontractors are considered).

Lead and provide guidance to team managers to champion complex cus...

Job Details

Location Yokohama, Kanagawa Prefecture
Job Type contract
Category Top Executives
Posted February 27, 2026
Deadline April 08, 2026

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