Client Operations Manager

To manage and nurture relationships with B2B clients (such as cosmetic brands, private label companies, distributors, etc.), ensuring smooth coordination from order placement to final delivery. The role ensures that client expectations are met in terms of quality, timelines, and service, fostering long-term partnerships.

Key Responsibilities:

Act as the primary point of contact for all client communications related to product development, production, packaging, and delivery timelines.

Coordinate internally with R&D, production, quality, and logistics teams to ensure client requirements are executed accurately and on time.

Oversee the product sampling process and communicate feedback between clients and the technical team.

Ensure timely sharing of quotations, order confirmations, artwork approvals, and regulatory documentation.

Address and resolve client concerns related ...