Full-time
Client Onboarding Process Manager
Posted by Upscale Sdn Bhd • Shah Alam, Selangor, Malaysia
About the Role
Role Summary
We are looking for a Client Onboarding Process Manager to lead the onboarding of new logistics clients, ensuring smooth transition from project initiation to operational readiness.
This role focuses on solutioning, coordination, and project management before operations go live.
The role involves working closely with clients whose operations may scale significantly
Key Responsibilities
Client Solutioning
- Understand client logistics requirements.
- Design customized onboarding plans.
- Recommend logistics solutions involving:
- 3PL / 4PL models
- Warehousing
- Delivery workflows
- System configurations
Project Lifecycle Management
Manage onboarding phases including:
- Requirement Gathering
- Solution Design
- ...
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