Client Intake and Operations Specialist | On-site Bogotá

We’re looking for a friendly, detail‑oriented, and self‑motivated professional to manage our intake process for clients seeking mental health services. You’ll be the first point of contact , helping clients schedule with the right therapist while providing compassionate, efficient support. This position is on‑site in Bogota.

Key Responsibilities

• Respond to phone calls, emails, texts, and web inquiries from potential clients.
• Schedule initial appointments and manage therapists’ calendars.
• Track all inquiries in our CRM to ensure timely follow‑up.
• Enter and maintain client information with accuracy and confidentiality.
• Answer basic insurance questions and verify benefits when needed.
• Provide general administrative support to keep operations running smoothly.

Required Skills

• Excellent verbal and written communication.
• Strong organizational and time‑manag...