Client-Focused Implementation Lead - SaaS

Join a dynamic SaaS team as a Senior Implementation Manager focused on client success. This role emphasizes the delivery of high-impact programs through structured project management and stakeholder engagement.
You will lead enterprise-scale SaaS implementations from initiation to stabilization, effectively managing complex projects that involve multiple stakeholders. Your ability to bring structure to ambiguity and manage competing priorities will be essential for guiding enterprise customers through training and rollout phases. With strong judgment and excellent communication skills, you will ensure alignment of objectives across teams.
Key Responsibilities:
• Oversee enterprise SaaS implementation from kickoff to stabilization
• Build and manage comprehensive project plans and timelines
• Conduct workshops to clarify scope and requirements
• Serve as the main contact for customer relationships
• Manage risks and dependencies proactively throughout projects
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